Question: How does MyBoeingFleet.com improve workflow and cut costs by utilizing the XML and web services technology?

Intended Audiences: XML project managers, product managers and system integrators.

To achieve customer satisfaction, the MyBoeingFleet project team has applied XML and web services technology to improve workflow, minimize human errors, and reduce lead times and costs. The technology enables software components from different systems to interact with each other via the Internet, by using the standard Simple Object Access Protocol (SOAP). Beginning with a pilot project in 2001, the team has implemented an XML interface that feeds Airplane Service Bulletin information to an enterprise resource planning (ERP) system outside of the Boeing Firewall. The results of the pilot has led to further development of XML applications and web services to interoperate with systems internal and external to MyBoeingFleet.com.