As a Manager within the Channel Integration Solutions practice, Steve Gantz has provided overall solution architecture design to several clients implementing multi-channel and front-office to back-office integration solutions. Steve has 12 years' experience in technology-related professional services and software development, primarily as an IT architect designing e-commerce, enterprise application integration, customer relationship management, and security systems and infrastructures. Steve's industry expertise includes federal civilian and state government, financial services, insurance, retail, telecommunications, and higher education. His areas of technical expertise include customer relationship management (CRM) and enterprise resource planning (ERP) applications, middleware technologies, security and e-commerce systems architecture, and real-world applications of XML. He is a regular speaker at industry events on enterprise application integration, e-Commerce, and XML. Steve holds a Masters Degree (MPP) in technology and public policy from the John F. Kennedy School of Government at Harvard University, as well as a Bachelors degree in applied mathematics and statistics from Harvard. He is also a Certified Information Systems Security Professional (CISSP).