Ms. Ethier is a an Adobe Certified Expert in FrameMaker 7 and several prior versions. As an expert in FrameMaker and XML, she instructs training classes, performs consulting services, and provides hotline support for clients in a variety of industries. She resides in the Research Triangle Park, North Carolina area, yet serves clients from across the United States, in Canada, and in the UK. In 2001 Kay co-authored the book, "XML Weekend Crash Course", for HungryMinds. She has most recently been a contributing author on "Advanced FrameMaker 7", a book planned for December 2002 release.

Richard Simon of Acclivity Development Corporation, www.acclivitydev.com, presented the Independence Blue Cross Case Study.