Proceedings

Abstract:

A new content management and delivery system has been growing over the past years at SSA. It has arisen out of the needs of the SSA to respond to the knowledge management demands of the staff retirement wave, and the significant changes in front-line technology for SSA staff and directly for the public. From a content perspective, users have been asking for "simple answers, with all supporting information, relevant to my situation." From an organizational perspective, the role of content is increasingly seen as integrated with transactional systems in order to sustain quality service delivery in an increasingly complex business environment. From a technology perspective, the use of emerging tools that are based on XML and semantic technologies provides opportunities for simpler systems that control content maintenance more effectively, improve integration, provide easier content access, and allow migration as systems evolve over time. This case study shows the application and discusses design considerations.