Alexandria, Va. (June 8, 2017) — Idealliance, the association for the Visual Communications and Media Industry, reports that results of its Second Annual Mail Industry Survey have underscored the importance participants throughout the mail supply chain place on effective communication with the U.S. Postal Service.

“The vast and complex supply chain stretching from paper production to the moment the mailpiece is delivered represents a graphic communications industry that translates into $1.4 trillion annual GDP, 7.5 million jobs, and contributes annual revenues of $154 billion to the U.S. Postal Service,” says Idealliance President and Chief Executive Officer David Steinhardt.

A report on survey findings has just been released by Idealliance, which created the survey with valuable input from the U.S. Postal Service. It was conducted in February and March of this year in cooperation with the Alliance of Nonprofit Mailers, the American Catalog Mailers Association (ACMA), the Association for Mail Electronic Endorsement (AMEE), the Association for Postal Commerce (PostCom), the Envelope Manufacturers Association (EMA), and the National Association of Presort Mailers (NAPM). Each association distributed the survey to its membership.

More than 200 individuals from across the mail supply chain participated in this year’s survey, with two-fifths (43.3%) identifying their company’s primary function as mailing service providers, including lettershops and presort houses. Other respondents included print providers (13.4%), mail owners (11.0%), software providers (9.1%), marketing services/creative and design services (6.1%), and logistics (4.9%). In addition, 7.9% defined their companies as some combination of print, mail service, and marketing service provider.

The survey report includes data on utilization, performance, functionality, accuracy, and ease of use for 22 different postal systems and programs, satisfaction with the USPS on seven functions in mail and shipment processing, and satisfaction with critical U.S. Postal Service systems and business areas. Where possible, and to provide more context, results were segmented by the perspective of the responders’ business function, e.g., mail owner, software provider, etc.

Among numerous open-ended responses from participants that emphasized the desire to enhance communication between the USPS and industry and work more closely with the Postal Service in developing programs and policies were the following:

  • “USPS management and decision-makers would benefit from spending time in mailing industry supply chain shoes to truly understand our businesses and the role the USPS plays as part of our value stream in order to better strengthen the partnership opportunities between the supply chain and USPS for growth and greater efficiencies.”
  • “Talk with and listen to competent mail service providers and mail owners before implementing new rules and regulations.”
  • “Talk to us. Get to know the issues we are having and help support us.”

For information on Idealliance industry research, call (703) 837-1066 or email

Complete the form below to download a FREE copy of the 2017 Annual Mail Industry Survey Report.


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